• Customer's Challenge
  • Required a new host and registration for Office Rescue, an administrative and secretarial services business (2003)
• Solution:
  Establish Internet domain, web presence, and e-mail services
• Details
  • Developed domain registration and hosting package
  • Coded web site
  • Developed graphics

• Customer's Challenge
  • Required a new host and registration for www.artcap.com (2003)
• Solution:
  Move WWW domain
• Details
  • Researched and selected new web host
  • Modified domain registration DNS
  • Moved site (including PHP middleware and MySQL databases) intact to new host
  • Updated site structure

• Customer's Challenge
  • Lacked IT configuration control (2002)
• Solution:
  Develop Configuration Management System
• Details
  • Conducted feasibility study of solution options
  • Surveyed commercial providers
  • Refined IT configuration management process
  • Presented optimal service solution to management

• Customer's Challenge
  • 5000-user network lacked network management system (2002)
• Solution:
  Review and recommend commercial network management system
• Details
  • Analysed network management requirements
  • Conducted feasibility study of solution options
  • Surveyed commercial providers
  • Reported optimal service solutions to management

• Customer's Challenge
  • Poor performance and challenging maintenance of 3000-user network infrastructure (2001)
• Solution:
  Upgrade LAN infrastructure
• Details
  • Analysed network requirements
  • Designed universal modular Cisco switch solution

• Customer's Challenge
  • 5000-user network maintained disparate e-mail systems within regional sites (2000)
• Solution:
  Implement Unified Messaging System
• Details
  • Analysed messaging system
  • Created project Intranet web site
  • Implemented universal Microsoft Exchange solution
  • Managed system installation
  • Coordinated software licensing
  • Coordinated administrator training
  • Managed software distribution

• Customer's Challenge
  • 100-user high-security network lacked adequate infrastructure (1999)
• Solution:
  Upgrade LAN
• Details
  • Analysed network requirements
  • Designed LAN infrastructure
  • Implemented required network security features
  • Managed infrastructure installation

• Customer's Challenge
  • 60-user high-security network used high-cost ISP
  • Lacked universal Internet access
  • Lacked network management (1998)
• Solution:
  Optimise network services, infrastructure, and management
• Details
  • Analysed and optimised Internet service provision
  • Upgraded LAN
  • Implemented required network security features
  • Implemented Network Operating System
  • Created Intranet
  • Operated and maintained network management system

• Customer's Challenge
  • Required replacement of 800-user e-mail system (1998)
• Solution:
  Upgrade messaging system
• Details
  • Analysed messaging system
  • Implemented Microsoft Exchange solution
  • Managed system installation
  • Coordinated software licensing
  • Coordinated administrator training
  • Managed software distribution

• Customer's Challenge
  • Inefficient site status reporting (1998)
• Solution:
  Automate reports
• Details
  • Audited and refined reporting process
  • Replaced manual reporting procedure with Word forms and macros

• Customer's Challenge
  • 900-user organization required internal information dissemination (1997)
• Solution:
  Develop Intranet web site
• Details
  • Analysed information management requirements
  • Administrated site development

• Customer's Challenge
  • Poor administration of 600-user network (1997)
• Solution:
  Optimise network administration processes
• Details
  • Audited network infrastructure
  • Created multi-functional network data database and queries

• Customer's Challenge
  • Poor performance and challenging maintenance of 200-user network infrastructure (1997)
• Solution:
  Upgrade LAN infrastructure
• Details
  • Replaced 10Base5 LAN with 10BaseT

• Customer's Challenge
  • Lacked a comprehensive view of workflow data (1995)
• Solution:
  Institute workflow management system
• Details
  • Created task-tracking database
  • Provided user training

• Customer's Challenge
  • Limited access and functionality of 2 million-record global mainframe database (1994)
• Solution:
  Expand local data access and reporting capability
• Details
  • Wrote custom queries for global database
  • Created local database with unlimited access and functionality

• Customer's Challenge
  • Isolated office automation resources (1994)
• Solution:
  Implement Network Operating System
• Details
  • Instituted P2P networking, including printer and file sharing

• Customer's Challenge
  • Inefficient submission of data from 10 regional sites (1993)
• Solution:
  Automate administrative tasks
• Details
  • Replaced manual administrative procedures with Excel spreadsheet suite

• Customer's Challenge
  • Inefficient submission of accounting data (1992)
• Solution:
  Automate reports
• Details
  • Replaced manual accounting procedure with Excel spreadsheet suite

• Customer's Challenge
  • Lacked a comprehensive view of supplier data (1992)
• Solution:
  Automate supplier management
• Details
  • Tied inventory control to ordering system

 ApertureIT©2002